Shipping & Returns
Shipping in the USA & Canada
Orders received by 4:00 PM MST Monday through Friday are typically shipped the same day. Most products are shipped via FedEx Priority unless requested otherwise by the customer. Products containing hazardous material will be shipped FedEx Ground.
Shipping International Orders
Due to the complex nature of customs processes, we strongly suggest that international customers contact their local distributor to place your order (Click here for a list of distributors). Customers can order directly from Cytoskeleton, Inc. if their country does not have a distributor. It is Cytoskeleton's policy that all direct international orders are prepaid. Please contact customer service for more information.
Returns & Cancellations
Prior to shipping, orders of regularly stocked items may be cancelled at no charge. Custom orders cannot be cancelled after production has started. Products should be inspected upon receipt.
Customer Service must be notified within 48 hours if there are any errors or broken items or they shall be deemed accepted by the customer. A return authorization number must accompany any returned items, please contact Customer Service for that number prior to shipping.
Customers who are returning items due to no fault of Cytoskeleton, Inc. will be charged a 20% restocking fee. Due to the perishable nature of biological some items may not be returnable. Items which have opened packages will not be accepted for return. If the items were returned in an open‐package state they will be shipped back to the customer and the full cost of the item charged to the customer.
Custom orders cannot be cancelled after production has started. If a custom order needs to be cancelled, immediately contact Customer Service and Cytoskeleton, Inc. will do its best to reduce the cost which will be based on a pro-rated amount relative to the stage of production.