Refund Policy
Conditions of Sale: Changes, Cancellation and Returns
Prior to shipping, orders of regularly stocked items may be cancelled at no charge. Custom orders cannot be cancelled after production has started. Products should be inspected upon receipt. Customer Service must be notified within 48h if there are any errors or broken items or they shall be deemed accepted by the customer. A return authorization number must accompany any returned items, please ask Customer Service for that number prior to shipping.
Customers who are returning items due to no fault of Cytoskeleton, Inc. will be charged a 20% restocking fee. Due to the perishable nature of biological items, some may not be returnable. Items which have opened packages will not be accepted for return. If the items were returned in an open-package state they will be shipped back to the customer and the full cost of the item charged to the customer.
Custom orders cannot be cancelled after production has started. If a custom order needs to be cancelled, immediately contact Customer Service and Cytoskeleton Inc will do its best to reduce the cost which will be based on a pro-rated amount relative to the stage of production.
Customer Service:
Tel: 303-322-2254
Fax: 303-322-2257