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Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, mobile applications, and any related products or services (collectively, the "Services") offered by Cytoskeleton Inc ("Company," "we," "us," or "our"). By accessing or using the Services, placing an order, or making a purchase, you agree to be bound by these Terms.

1. Eligibility and Accounts

You must be at least the age of majority in your jurisdiction (or have permission of a parent/guardian) and use a company or institute address to use the Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

2. Billing Terms and Conditions

Pricing and total cost. Prices are displayed in United States dollars and are shown before you submit your order. Your total cost may include item price(s), applicable taxes, shipping/handling, and any other fees that are disclosed at checkout. By submitting payment, you authorize us (or our payment processor) to charge the payment method you provide for the total amount presented at checkout.

Payment issues. If a charge is declined or reversed, we may suspend or cancel your order or access to the Services. If you initiate a chargeback without first contacting us to resolve the issue, we may suspend your account and require an alternative payment method to continue service.

3. Purchasing Conditions

Order acceptance. All orders are subject to acceptance by us. We may refuse, cancel, or limit an order for any reason permitted by law, including suspected fraud, inaccurate information, or product/service availability.

Restrictions and limitations. Certain products or Services may have restrictions (e.g., minimum order quantities, purchase limits per customer, age restrictions, or eligibility requirements). We may also limit sales to specific geographic areas.

Errors. We strive for accuracy, but errors may occur (including pricing, descriptions, promotions, and availability). We reserve the right to correct errors and to cancel orders affected by errors and issue a refund where applicable.

4. User Rights and Responsibilities

You agree to use the Services in compliance with these Terms and all applicable laws. You are responsible for the accuracy of information you provide (including shipping, billing, and contact information) and for maintaining your account information up to date.

  • Do not misuse the Services, interfere with their operation, or attempt to gain unauthorized access to systems or accounts.
  • Do not copy, distribute, modify, reverse engineer, or create derivative works from the Services except to the extent allowed by law or with our written permission.
  • Do not submit unlawful, infringing, or harmful content, and do not use the Services to engage in fraudulent or deceptive practices.
5. Dispute Resolution

Contact us. If you have a question, complaint, or dispute related to a purchase or the Services, please contact us at [email protected] or at Tel: 303-322-2254 with your order details. We will attempt to resolve the issue informally.

6. Intellectual Property

The Services and all related content and materials (including text, graphics, logos, trademarks, product names, and software) are owned by or licensed to the Company and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal or internal business use (as applicable).

7. Limitation of Liability

To the maximum extent permitted by law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis. The Company disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, in no event will the Company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of (or inability to use) the Services or any purchase, even if we have been advised of the possibility of such damages. To the extent permitted by law, our total liability for any claim will not exceed the amount you paid to us for the product or Service giving rise to the claim in the 12 months before the event giving rise to liability.

8. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date above indicates when these Terms were last changed. If changes are material, we may provide additional notice as required by law. Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

9. Contact Information

If you have questions about these Terms or a purchase, contact us at: Cytoskeleton Inc, 1830 S. Acoma St. Denver CO 80223 – USA, [email protected] , Tel: 303-322-2254.

Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed on our website. Our website shipping information and our carrier rates are intended to align with the shipping settings shown at checkout and in product listings.

Order Processing Time

Orders are typically processed within one business day after your order is placed (excluding weekends and holidays). If an item is backordered, made-to-order, or requires extra handling, processing may take longer; in those cases, we will notify you by email.

Order cutoff time: Orders placed after 3:30pm MST begin processing the next business day.

Shipping Costs

Shipping costs are calculated by package weight and can be seen at online checkout. If you are ordering via purchase order, you may contact our customer service for an estimate of shipping cost.

Estimated Delivery Times

Cytoskeleton ships via FedEx priority overnight for all packages. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, peak season volume, customs clearance, or incorrect/incomplete addresses.

Service Coverage (Where We Ship)
  • Domestic: We ship anywhere in the United States
  • International: We ship to our partnered distributors all around the world. Please see our distributor list on our “about us” page. International delivery times vary by destination and customs processing.

International duties and taxes: If applicable, duties, taxes, and customs fees are the responsibility of the distributor and are not included in item prices or shipping charges.

Shipping Restrictions
  • Address Requirements: Please provide a complete and accurate shipping address. We are not responsible for delays or loss due to incorrect or incomplete addresses.
  • Dry Ice Products: Some of our items require dry ice for shipping. Shipping times may vary.
  • Order Value/Verification: We may hold or cancel orders for fraud-prevention or address verification.
Carrier Information

FedEx is the only carrier that Cytoskeleton uses. If this is not an option for your area, please contact our customer service.

Tracking Information

When your order ships, we will email you a shipping confirmation that includes tracking information (tracking number provided on invoice). If you need more information, please reach out to our customer service.

Delivery Issues

If tracking shows your package as delivered but you did not receive it, please check with your colleagues as many packages are signed by others not named on the shipping label. If the package is still missing, please contact our customer service for additional help.

Contact Us

If you have questions about shipping, please contact us at [email protected] or Tel: 303 322-2254.

Refund Policy

Conditions of Sale: Changes, Cancellation and Returns

Prior to shipping, orders of regularly stocked items may be cancelled at no charge. Custom orders cannot be cancelled after production has started. Products should be inspected upon receipt. Customer Service must be notified within 48h if there are any errors or broken items or they shall be deemed accepted by the customer. A return authorization number must accompany any returned items, please ask Customer Service for that number prior to shipping.

Customers who are returning items due to no fault of Cytoskeleton, Inc. will be charged a 20% restocking fee. Due to the perishable nature of biological items, some may not be returnable. Items which have opened packages will not be accepted for return. If the items were returned in an open-package state they will be shipped back to the customer and the full cost of the item charged to the customer.

Custom orders cannot be cancelled after production has started. If a custom order needs to be cancelled, immediately contact Customer Service and Cytoskeleton Inc will do its best to reduce the cost which will be based on a pro-rated amount relative to the stage of production.

Customer Service:

[email protected]

Tel: 303-322-2254

Fax: 303-322-2257

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Tel: 303-322-2254

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